Business is changing rapidly and the issue of customer care is becoming important for everyone from the lady who makes the tea to the CEO. As the Receptionist, it goes without saying that you are the very first person that anyone entering your office sees. So, the first impression of your company rests with you and the person visiting your company will judge the entire company based on their dealings with you. This practical and fun training course will teach you :
- How to always make a positive and memorable first impression
- The A-Z of telephone etiquette – there is a lot more to this than you think!
- How to use proven conflict management strategies to deal with difficult people and situations
- The very best methods for receiving and announcing visitors
- Key time management, workplace prioritisation and stress management techniques that will simplify your life
…and much much more!