Without effective communications in the workplace, business results and team relationships suffer. Poor performers continue to perform poorly; productivity drops; good people are overloaded with more and more responsibility; and work relationships become strained. In our personal lives, we blame each other for our lack of communication and often agree to live in what we call ‘companionable silence’.

It doesn’t have to be this way. Stepping up to difficult, emotionally charged conversations, saying what is on your mind, and managing your emotions, involves a specific set of communication skills. You can learn them, and then practise the techniques until you are confident that you can step up to almost any conversation with a plan for how you will handle it constructively.

In the workplace, when a woman shows a hint of assertiveness this is most often tagged as aggression! And because of this misperception we often present a distorted image of ourselves to our colleagues, bosses and team members. So the entire aim of this 2-day training course is to equip you with all the tools and techniques that you need to expertly handle contentious or complex problems and improve workplace relationships with assertiveness and without falling into the trap of being aggressive.

In order to achieve this, the methodology used is based on action-learning and is highly interactive in nature. Throughout the training course you will learn how to apply the tools presented in each module using examples of real-life conversations that happen in the workplace. You will walk away with the confidence and know-how to tackle those difficult, crucial, challenging and important conversations and you will also learn how real dialogue and effective debate, can be a far more effective approach.