Your team member’s behavioural issues not only negatively impact his/her own performance, but often have a detrimental impact on the rest of the team. It is vital that you, as the manager, deal with the team member decisively and get him/her back on track as soon as possible. When dealing with these situations, you must make 100% certain that you handle each fairly, tactfully, legally and within a climate of trust in order to achieve a positive outcome. This training course is a MUST for every manager as we all have to deal with unacceptable employee behaviour from time-to-time.