In this section we’ve compiled a list of the questions we get asked the most often. To jump to the section you’re most interested in, simply click on one of the links directly above:

Accreditation & CPD

Yes, a number of our training courses do offer Continuing Development Points/Hours/Credits (CPD) that are based on the length and completion of the training course you are attending. You can only claim points if you attend and complete a training course that offers CPD Points/Hours/Credits. Should you leave the course early for any reason we will unfortunately be unable to award you the CPD Points/Hours/Credits at all. The points and accreditation certificates will be issued to you after the training course is finished. Please note that when you claim your Points/Hours/Credits that approval is at the discretion of the relevant association. Any questions and concerns relating to CPD should therefore be directed to the relevant institution, association or professional licensing board.

If you would like to receive a listing of our training courses that are currently registered for CPD Points/Hours/Credits, email Imogen Tarita on


Services SETA Accreditation

Alusani Skills & Training Network® is an Accredited Provider of Education & Training for the provision of learning programmes with the Services SETA. Our Accreditation Number is 2536.

Alusani Skills & Training Network® has successfully passed comprehensive SETQAA evaluation audits of our quality management practices in relation to the eight core criteria as specified by SAQA. Alusani Skills & Training Network® offers both short courses and credit-bearing learning programmes. Our learning programmes are aligned with registered NQF unit standards.

For more information and documentation on our accreditation status, please contact Imogen Tarita on


Alusani Skills & Training Network® is also an Official Member of the Direct Marketing Association SA. We follow the DMA Code of Ethics and Standards of Practice and we are committed to the responsible and ethical execution of all of our direct marketing campaigns.

In addition we ensure that all communication with our potential customers is factual, honest, decent and informative and that it does not violate any laws of South Africa.

Yes of course – in actual fact we conduct onsite training for thousands of our customers every year. This option provides a more economic and convenient training solution for companies, onsite training can be arranged if you have 8 or more people. Any of our training courses can be supplied off-the-shelf or they can be customised to meet the unique needs of your team.

Our Corporate Account Executives are uniquely qualified to help you and they take all of the guesswork and worrying out of the equation. To find out more information about our onsite training options, pricing and Course Leader availability, please email Imogen Tarita on

Can your training courses be presented for my organisation at our premises?

If you have any other concerns or queries that we can assist you with, please send an email to and we’ll get back to you as soon as possible.

Booking for a Course

We are always happy to check availability on your chosen course. However, it is important to note that our courses sell out very quickly so we highly recommend booking as early as possible to avoid disappointment.

There is another benefit for registering early – we offer fantastic early bird discounts and you can save up to R2000 per person (which equates to a 33% saving) on the cost of our 2 or 3 day courses when you register and pay early.

Late Booking Surcharge – please note that any registrations received 3 days before the start of any training course will automatically incur a R1299 + 15% VAT Late Booking Surcharge.

For more information about any of our training courses please email or click on our Training Schedule link above for a list of our current available public courses.

Do you take last minute bookings?

Our training courses sell out very quickly due to the fact that the number of Course Participants is strictly limited on each training course to ensure maximum participation and personal attention for each attendee. So, we recommend that you register for the course that you are interested in as soon as possible. Should the training course you would like to attend be sold-out a waiting list will then go in to effect. Please note that our waiting list operates on a ‘first come, first served’ basis subject to us receiving any Course Participant transfers or cancellations.

Alusani Skills & Training Network® will not be liable for any travel and accommodation expenses incurred by and individual and/or company who travel to the training course without having a confirmed seat on any training course.

When you registered for the training course, you were sent a welcome email. Attached to that email was a PDF copy of Our Policies, Terms & Conditions which explains in full what happens if you have to cancel or transfer to alternative course dates. If you are still unsure after reading this attachment please call our offices immediately on +27 11 447 7470 or email Imogen Tarita on

Please note that if you do not cancel and fail to attend the training course for any reason that you are still responsible for full payment of the invoice as per the terms and conditions that were accepted and signed for when registering for the training course.

If you have any other concerns or queries that we can assist you with, please send an email to and we’ll get back to you as soon as possible.

Attending a Course

We want you to get the most out of any of our training courses and we know that the training venue can make a positive difference to your learning experience with Alusani Skills & Training Network®. So, we have selected a variety of venues for their easy accessibility, great food and excellent customer service which will make all the difference to your day’s training and will add to your comfort and enjoyment.

Please do check the brochure as well as your invoice and welcome email to see which venue your training course is being hosted at!

For our public (face-to-face) training courses registration and morning coffee is available from 7:30am, please note that it only takes a couple of minutes to register. All of our training courses start promptly at 8:30am each day. There is a mid-morning refreshment break and lunch will usually be served at around 12:00-12:30 each day. Please note that we do not have a designated afternoon tea break. All courses are scheduled to end between 3:30pm and 4:30pm each day.

For any online courses, we ask you to login by 8:15am as courses start promptly at 8:30am.

We advise you to please check the brochure or with a member of our Customer Services Team for the actual start and finish times of our training courses. For our public (face-to-face) training courses please plan any travel outside of these times as you must complete the course in order to receive your Certificate of Completion and/or in order to claim CPD Points/Hours/Credits where necessary.

Tea and Coffee Station at Morning Registration

In order to get the most out of the training course we really need you to be as comfortable as possible.  So, we highly recommend that you wear business casual dress as we want you to be relaxed but also to feel confident and professional as there are many networking opportunities that we hope you will take advantage of during the training course.

So what does business casual dress mean?  It is quite different from what you might wear for a job interview or to other venues that require formal business professional attire.  But if you are confused or concerned please do contact and we will happily assist you.

But we do highly recommend that you bring a light jacket or jersey with you as some training rooms can be a little cool.

What should I wear?

At Alusani Skills & Training Network® we do what we can to meet your individual needs. Should you require special attention due to a disability or if you have any special dietary requirements please contact a member our Customer Services Team for assistance at +27 11 447 7470 or

Please note that weight loss and fad diets cannot be catered for i.e Banting or Atkins-type diets.

Please note that there is a surcharge per person per day for all Kosher, Halaal, Vegan as well as for Gluten/Wheat-free meal requests. Please enquire with us directly for the prices ( as they do vary depending on the venue) we will then add any additional costs to your invoice when you register for the training course.

Can your training courses be presented for my organisation at our premises?

All Course Participants are personally responsible for making their own travel, accommodation, car hire or transfer arrangements.

As we do have a number of people attending courses from neighbouring as well as other African countries it is highly recommended that you check your visa requirements with your local embassy or consulate. We are unable to dispatch visa invitation letters to support your visa application prior to the receipt of your registration form and full payment of your registration fees.

Please note that Alusani Skills & Training Network® does not accept any responsibility for any consequences whatsoever for a Course Participants failing to ensure that he/she has complied with the necessary health, passport and visa requirements.

Please apply for your visa in good time.

Whilst every care is taken in all arrangements, please note that Alusani Skills & Training Network® will not be held liable for any accidents, loss of personal property or damage whatsoever during the training course period. We encourage all Course Participants to make their own personal insurance arrangements and by your acceptance and payment of the registration fee you hereby accept these terms and conditions and you release Alusani Skills & Training Network®, its management and employees from any and all liability.

All of the venues that we use to host our training courses are wheelchair accessible.

If you have any questions please email or call our Customer Services Team on +27 11 447 7470.

At registration, when you attend a public (face-to-face) training course, you will receive a file with the detailed course notes that have been provided to us by our expert Course Leader, who will be facilitating the course you are attending. In the actual training room, you will also find a note pad and pen.

For our online courses we will courier the hard-copy file to you.

For a variety of our construction contract related courses you may also receive a copy of the relevant contract i.e. FIDIC Red Book, FIDIC Yellow Book, NEC3/4 Black Book, GCC 2015 and JBCC PBA or N/S Subcontract. If you are unsure, if your registration includes a contract or not please refer to the Registration Form which can be found on the back page of our brochures which will advise if there is a contract/s that you will receive. Alternatively you are welcome to call us on +27 11 447 7470 or email and our staff will be more than happy to assist you with your enquiry.

After the training course, you will receive a Thank You email, attached to this email will be a copy of your Certificate of Completion (providing that your invoice has been paid). If your invoice has not been paid at this time, your Certificate of Completion can only be issued once full payment has been received.

Please note that should you be more than 30 minutes late/absent on any training day or if you leave the course for any reason whilst the training is in session, you will not technically have completed the course and we will be unable to issue you with a Certificate of Completion. This rule is applicable to both face-to-face and online training courses.

Please note that we do not provide hard-copy certificates, we only provide a Certificate of Completion via email.

Once you have completed the course, you will also receive 12 months of Post-Course Support after the training course as well as access to our entire Webinar Library for 3 months – ABSOLUTELY FREE. For more info on our Post-Course Support please click here.

What will I receive on the training course?

If you have any other concerns or queries that we can assist you with, please send an email to and we’ll get back to you as soon as possible.

Other Questions

Our Risk-Free Guarantee

We believe that we offer real value in all of our short training courses; and as we strive to be the best we are confident that you will find our products and services to be of superior quality. For your peace of mind our promise to you is quite simple. If you attend a short training course and feel that it falls short of the advertised course objectives and outline, we will give you a credit note for the full value paid which you can use towards a future course of equal value within the next 12 months.

We pride ourselves on customer support. Feel free to contact our Customer Services department at any time concerning any questions or for any other information you may require. When you contact us, we promise to personally deal with any queries and to help you as best we can. We offer you 2 easy ways to get in contact with us:

Telephone Support
You can call us or alternatively contact us with your telephone number and we will call you back. We will gladly help you, answer your questions or chat to you about your particular training needs, simply call +27 11 447 7470.

Email Support
We promise that you will receive a prompt personal response; we have staff on hand who are always able to answer your questions. If you would like to email us you can do so at

Customer Support Structure

There are a number of methods you can use to find your desired training course:

  1. Click on Training Schedule in the menu bar at the top of each page. This is a detailed listing of our public courses that are currently available around the country and in neighbouring countries. Simply click on the name of the course and this will take you to a section that then gives you a more detailed description of the course. If this is the course you are looking for you can either request for more information about the course to be sent to you or you can request information about our onsite options.
  2. Another way to find that perfect training course is to click on Training Courses in the menu bar at the top of each page – this will bring up a selection of 19 different subject areas. Click on your area of interest and all of the related courses will appear under that section.
  3. Also on the Home Page, you will see a listing of our 19 different subject areas. You can access each subject area by clicking on the green block with the subject area name.
  4. Lastly, you can use the Search function which is located at the top on every single page of our website.

Alusani Skills & Training Network® is based in Johannesburg, South Africa. However, we have no geographical restrictions when it comes to running our training courses. Currently the majority of our courses take place in Johannesburg and Durban but we also run courses from time-to-time in Port Elizabeth, Bloemfontein and East London.

We can also offer all of our courses as live & online options using Zoom Webinar. Please note that for any onsite training options we can use Zoom or Microsoft Teams, depending on your preference.

We are now expanding our reach even further and will be bringing more training to more cities across Africa. Email to find out more!

Where does Alusani run their courses?

Alusani Skills & Training Network® is 100% Women Owned with 51% Black Woman Ownership. This means that we are a B-BBEE Level 2 compliant company and we are an Empowering Supplier in terms of Clause 3.3 (a) of the dti Codes of Good Practice. So, if you use Alusani® for your training needs you will be able to claim 125% B-BBEE procurement recognition.

Remember that when selecting a training provider that their B-BBEE rating directly affects your own and the higher the training provider’s level the more you can claim back towards your own procurement spend. For example, if you choose a training provider who only has a Level 6 rating, this means that only 60 cents of every training Rand that you spend with them will count towards your own BEE scorecard.

So when you train with Alusani® this means that your company will be able to claim 125 cents for every training Rand that you spend with us!

Something to think about the next time you think about either sending your employees to a public training course or when selecting a provider to run a course for you onsite at your premises.

Yes of course we are registered on the Central Supplier Database for Government. Our Supplier Number is MAAA0001732.

If you have any other concerns or queries that we can assist you with, please send an email to and we’ll get back to you as soon as possible.

If you are you still not finding the answer you’re looking for? Contact us directly and someone from our Customer Services team will get back to you as soon as possible.
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