Developing, Implementing and Managing Effective SLAs

An SLA is a powerful tool that can significantly boost the overall effectiveness of the ‘outsourced service’ within your organisation but conversely if you simply just throw it together you can expect mediocre and disappointing results. This training course will take a detailed look at everything you need to know before you get started and you will learn the A-Z of what your outsourcing relationship need most for its survival.


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