Collections are pivotal, they are the lifeblood of an organisation. For most people, picking up the phone to call a customer and ask them for money isn’t the highlight of their day. In fact, in most overworked and understaffed credit departments, collection calls are placed dead last or fall off the “to-do list” altogether.
Why? Reasons vary. But basically, the truth is that making debt collection calls takes most people out of their comfort zone. They don’t feel confident with the process, so they fear embarrassment or failure. Then when you add into the mix, that it can be tough to take the right approach and say the right thing because you have no idea what the person on the other end of the phone is dealing with and we are all emotionally drained and stressed out, so this has to be factored into the collections equation.
So, if collections are part of your job responsibilities, then this course is not-to-be-missed! What you learn during this power-packed training day will allow you to become more comfortable and successful and best of all it is instantly transferable back into your real work environment. Each of the modules and key concepts covered in the course are
relevant and necessary if you want to increase your rate of collecting accounts receivable.