Privacy Policy

Effective Date: 1/4/2008

Alusani Skills & Training Network® has created this privacy statement (“Statement”) in order to demonstrate our commitment to customer privacy. Because we gather important information from our customers and visitors, we have established this Privacy Statement as a means to communicate our information gathering and dissemination practices. Visitors and customers to our website can update their personal information by emailing us on privacy@alusani.co.za.

Information Collection and Usage

Alusani Skills & Training Network® requires customers who request information, and subsequently register to use our products and services to provide contact information such as their name, company name, address, phone number and email address and billing information such as billing name and address and company VAT number for invoicing purposes. This data is typically collected offline as part of the customer provisioning process. Alusani Skills & Training Network® typically asks for marketing information via an online inquiry form when a customer or visitor requests information about our products and services. This information includes name, title, company name, address, phone number and email address.  Alusani Skills & Training Network ® uses the collected information to set up accounts for customers and their respective companies. We may also use the information to contact prospective customers to further discuss their interest in Alusani Skills & Training Network®, our products and services and to send information to our customers using our bulk email programme.  In addition we send out email newsletters and notices of promotions and upcoming training courses, if the customer or visitor has so opted to receive these communications. Alusani Skills & Training Network® customers will automatically be subscribed to our email newsletter as part of the process. All customers and visitors have the opportunity to choose to opt-out from receiving our newsletters. Customer and visitor information will not be shared or distributed to any third parties under any circumstances.

Alusani Skills & Training Network® customers and visitors will be asked to provide an email address when registering for usage of Alusani Skills & Training Network® products and services. This is used to send notification of product updates and service post-course support and webinar information. Customers can choose to opt-out of receiving these notifications. Again, customer information will not be shared or distributed to any third parties under any circumstances. Except as explicitly stated at the time Alusani Skills & Training Network® requests information, or as explicitly defined in our Terms of Service, we do not disclose to any third party the information provided. All financial and billing information we collect is used solely to check qualifications of prospective customers and to invoice our customers for their usage of Alusani Skills & Training Network® products and services. This billing information will not be shared or distributed to third parties by Alusani Skills & Training Network®.

Alusani Skills & Training Network® uses pixel tags and other methods to gather information about the emails we send to our recipients of emails sent by bulk email programme. Pixel tags are tiny graphic files that are included in our HTML-encoded email messages. When such a message is opened in an HTML-capable email program, the recipient’s computer will access Alusani Skills & Training Network’s® servers to retrieve the pixel tag file, allowing Alusani Skills & Training Network® to record and store information such as email address, date and time the recipient viewed the email message, if the recipient’s email program is capable of receiving HTML, and other logging information. Alusani Skills & Training Network® uses this information to optimise delivery of future messages to specific recipients and to provide information to Alusani Skills & Training Network® with respect to emails we send through our bulk email programme.

Alusani Skills & Training Network® uses cookies to deliver content specific to your interests and to improve the convenience and efficiency of your experience when using our products and services. A cookie is a piece of data stored on the user’s hard drive tied to statistical information about the user. Usage of a cookie is in no way linked to any personally identifiable information in Alusani Skills & Training Network® products and email messages. You can always choose to not accept cookies, but you may not be able to use some of the Alusani Skills & Training Network® products and services.   Some of our business partners, such as our web analytics provider, use cookies on our site. These cookies are used to track visitor behaviour on our web site. We have no access to or control over these cookies. This privacy statement covers the use of cookies by Alusani Skills & Training Network® only and does not cover the use of cookies by any third parties.

A Note to Recipients of Email Messages from Alusani Skills & Training Network® Users

If our customers request to be unsubscribed from receiving communication from us, we will unsubscribe and opt-out the individual email address from future communication. We will quickly and fervently respond to notification of violations or abuses of Alusani Skills & Training Network® Terms of Service, including failure to honor opt-outs.

Other Information

Alusani Skills & Training Network® utilise the services of bulk email delivery software which is currently provided by Everlytic. Please click here to view the privacy policy of Everlytic. http://www.everlytic.co.za/privacy-policy/

 Disclosure of Data

Alusani Skills & Training Network® will only disclose your Data (as defined collectively above under the topic Information Collection and Usage), the contents of your private communications, or the contact information of your recipients if required to do so by law, or as otherwise stated in this Statement, or in the good faith belief that such action is necessary to: (1) conform to the edicts of the law or comply with legal process served on Alusani Skills & Training Network®; (2) protect and defend the rights or property of Alusani Skills & Training Network® and others, including among other things to enforce our Terms of Service; (3) act under exigent circumstances to protect the personal safety of its members or the public; (4) to correct technical problems and malfunctions in how we provide our service to you and to technically process your information; (5) to take precautions against liability; (6) to respond to claims that information you have submitted to Alusani Skills & Training Network® has violated the rights or interests of a third party; or (7) as permitted by law or to provide information to law enforcement agencies. Also, certain technical processing of email messages and their content are required: (1) for sending and receiving messages; (2) to conform to connecting networks’ technical requirements; (3) to conform to the limitations of the Service; or (4) for other similar technical connecting requirements.

Other Websites and Links

Alusani Skills & Training Network®’s website, or messages created with Alusani Skills & Training Network® Services, may contain links to other websites. Alusani Skills & Training Network® is not responsible for the privacy practices or the content of such websites.

As described above, third parties may independently collect information about you when you view ads or other communications from third parties through Alusani Skills & Training Network® products or services. If you do not want those companies to collect information about you, please contact them directly.

Changes to this Privacy Statement

Alusani Skills & Training Network® reserves the right to make changes to this Privacy Statement and to our information gathering and dissemination practices. If as a result of this change, the users’ personally identifiable information will be used in a manner different from that stated at the time of collection they will be given choice consistent with our Opt-Out and update of Information section.

Opt-Out and Update of Information

If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following instructions included in each newsletter or communication.  If your personally identifiable information changes, or if you no longer desire to receive specific mailings, you may correct, update or delete it by sending the change to privacy@alusani.co.za

Security

Alusani Skills & Training Network® takes your security seriously and takes reasonable proactive steps to protect your information.  Alusani Skills & Training Network® has security measures in place to protect the loss, misuse, and alteration of the information under our control. It is important to note that no data transmission over the Internet or information storage technology can be guaranteed to be 100% secure and we cannot guarantee that our security measures will prevent third-party “hackers” from illegally obtaining stored or transmitted information.

Contact Us

Questions or comments regarding this Privacy Statement should be directed to the Chief Privacy Officer at:
privacy@alusani.co.za

Chief Privacy Officer
Alusani Skills & Training Network®
Ground Floor, 42 Bath Avenue, Rosebank, 2196

Tel:  011 447 7470

Fax: 086 686 8425