FAQS

In this section we’ve compiled a list of the questions we get asked the most often. To jump to the section you’re most interested in, simply click on one of the links directly above:

Accreditation & CPD

Yes, a number of our training courses do offer Continuing Development Points (CPD) that are based on the length and completion of the training course you are attending. You can only claim points if you attend and complete a training course that offers CPD points. Should you leave the course early for any reason we will unfortunately be unable to award you the CPD Points at all. The points and accreditation certificates are issued to you after the training course is finished. Please note that when you claim your points that approval is at the discretion of the relevant association. Questions and concerns should therefore be directed to the relevant institution, association or professional licensing board.

For more information, please click on CPD Accreditation link at the top of each page. If you would like to receive a listing of our training courses that are currently registered for CPD points email Imogen Tarita on imogen@alusani.co.za

Services-SetaServices SETA Accreditation

Alusani Skills & Training Network® is an Accredited Provider of Education & Training for the provision of learning programmes with the Services SETA. Our Accreditation Number is 2536.

Alusani Skills & Training Network® has successfully passed comprehensive SETQAA evaluation audits of our quality management practices in relation to the eight core criteria as specified by SAQA. Alusani Skills & Training Network® offers both short courses and credit-bearing learning programmes. Our learning programmes are aligned with registered NQF unit standards.

For more information and documentation on our accreditation status, please contact our QMS Administrator, Jacinta Tshidzumba on jacinta@alusani.co.za.

dmAS1-300x254Alusani Skills & Training Network® is also an Official Member of the Direct Marketing Association SA. We follow the DMA Code of Ethics and Standards of Practice and we are committed to the responsible and ethical execution of all of our direct marketing campaigns. In addition we ensure that all communication with our potential customers is factual, honest, decent and informative and that it does not violate any laws of South Africa.

Yes of course – in actual fact we conduct onsite training for thousands of our customers every year. This option provides a more economic and convenient training solution for companies, onsite training can be arranged if you have 8 or more people. Any of our training courses can be supplied off-the-shelf or they can be customised to meet the unique needs of your team.

Our Corporate Account Executives are uniquely qualified to help you and they take all of the guesswork and worrying out of the equation. To find out more information about our onsite training options, pricing and Course Leader availability, please email Jacinta Tshidzumba on jacinta@alusani.co.za.

Can your training courses be presented for my organisation at our premises?

If you have any other concerns or queries that we can assist you with, please send an email to info@alusani.co.za and we’’ll get back to you as soon as possible.

Booking for a Course

We are always happy to check availability on your chosen course. However, it is important to note that our courses sell out very quickly so we highly recommend booking as early as possible to avoid disappointment. There is another benefit for registering early – we offer fantastic early bird discounts and you can save up to R2000 per person on the cost of our 2 or 3 day courses when you register and pay early.

For more information about any of our training courses please email info@alusani.co.za

Do you take last minute bookings?

Our training courses sell out very quickly due to the fact that the number of Course Participants is strictly limited on each training course to ensure maximum participation and personal attention for each attendee. So, we recommend that you register for the course that you are interested in as soon as possible. Should the training course you would like to attend be sold-out a waiting list will then go in to effect. Please note that our waiting list operates on a ‘first come, first served’ basis subject to us receiving any Course Participant transfers or cancellations.

Alusani Skills & Training Network® will not be liable for any travel and accommodation expenses incurred by and individual and/or company who travel to the training course without having a confirmed seat on any training course.

When you registered for the training course, you were sent a welcome email. Attached to that email was a PDF copy of Our Policies, Terms & Conditions which explains in full what happens if you have to cancel or transfer to alternative course dates. If you are still unsure after reading this attachment please call our offices immediately on +27 11 447 7470 or email Imogen Tarita on imogen@alusani.co.za.

Please note that if you do not cancel and fail to attend the training course for any reason that you are still responsible for full payment of the invoice as per the terms and conditions that were accepted and signed for when registering for the training course.

If you have any other concerns or queries that we can assist you with, please send an email to info@alusani.co.za and we’’ll get back to you as soon as possible.

Attending a Course

We want you to get the most out of any of our training courses and we know that the training venue can make a positive difference to your learning experience with Alusani Skills & Training Network®. So, we have selected a variety of venues for their easy accessibility, great food and excellent customer service which will make all the difference to your day’s training and will add to your comfort and enjoyment.

Please do check the brochure as well as your invoice and welcome email to see which venue your training course is being hosted at!

YES! The Gautrain is a great option especially if you want to eliminate the stress of the traffic! Once you exit the station you can get to Melrose Place Guest Lodge as follows.

You will need to take the RB3 Rosebank –Illovo Route Gautrain Bus (the estimated cost of the bus trip is +/- R7.00 if you are using the Gautrain as well). However, please note that you must have at least R20 available on your Gautrain card. Also remember that the bus drivers do not accept cash.

The bus runs every 15-20 minutes in peak periods so you won’t have to wait long if you happen to miss a bus. The trip from the station to the bus stop you need takes +/- 20 minutes. When you are on the bus, the stop you want to get off is RB3-11 which is conveniently situated right outside the gates of the Melrose Place Guest Lodge so when you get off the bus you are exactly where you need to be!

Tip -– in the summer months please ensure that you bring an umbrella or rain coat with you!

Below is a link to the Gautrain Schedule and we advise that you check this link before you start your journey as it is updated often.

Click here for the Gautrain Schedule

Do you have a smart phone? If you do why don’t you download the Gautrain app and have all the info you need you your fingertips!

Click here to download the app for Android

Click here to download the app for Apple

Registration and morning coffee for all training course is available from 7:30am. All of our training courses start promptly at 8:30am each day. There are always two refreshment breaks at appropriate intervals and lunch will usually be served at around 12:00-12:30 each day. All courses are scheduled to end between 3:30pm and 4:30pm each day.

We advise you to please check the brochure or with a member of our Customer Services Team for the actual start and finish times. Please plan any travel arrangements outside of these times as you must complete the course in order to receive your Certificate of Attendance and/or in order in to claim CPD points where necessary.

Tea and Coffee Station at Morning Registration

In order to get the most out of the training course we really need you to be as comfortable as possible.  So, we highly recommend that you wear business casual dress as we want you to be relaxed but also to feel confident and professional as there are many networking opportunities that we hope you will take advantage of during the training course.

So what does business casual dress mean?  It is quite different from what you might wear for a job interview or to other venues that require formal business professional attire.  But if you are confused or concerned please do contact customerservices@alusani.co.za and we will happily assist you.

But we do highly recommend that you bring a light jacket or jersey with you as some training rooms can be a little cool.

What should I wear?

At Alusani Skills & Training Network® we do what we can to meet your individual needs. Should you require special attention due to a disability or if you have any special dietary requirements please contact a member our Customer Services Team for assistance at 011 447 7470 or info@alusani.co.za.

Please note that weight loss and fad diets cannot be catered for i.e Banting or Atkins-type diets.

Please note that there is a surcharge per person per day for all Kosher, Halaal, Vegan as well as for Gluten/Wheat-free meal requests. Please enquire with us directly for the prices, which we will add to your invoice upon registration.

Can your training courses be presented for my organisation at our premises?

All Course Participants are personally responsible for making their own travel, accommodation, car hire or transfer arrangements.

As we do have a number of people attending courses from neighbouring as well as other African countries it is highly recommended that you check your visa requirements with your local embassy or consulate. We are unable to dispatch visa invitation letters to support your visa application prior to the receipt of your registration form and full payment of your registration fees.

Please note that Alusani Skills & Training Network® does not accept any responsibility for any consequences whatsoever for a Course Participants failing to ensure that he/she has complied with the necessary health, passport and visa requirements.

Please apply for your visa in good time.

Whilst every care is taken in all arrangements, please note that Alusani Skills & Training Network® will not be held liable for any accidents, loss of or damage whatsoever during the training course period. We encourage all Course Participants to make their own personal insurance arrangements and by your acceptance and payment of the registration fee you hereby accept these terms and conditions.

All of the venues that we use to host our training courses are wheelchair accessible.

If you have any questions please email info@alusani.co.za or call our Customer Services Team on 011 447 7470

At registration, you will receive a file with the detailed course notes that have been provided to us by the expert Course Leader. In the actual training room, you will also find a note pad and pen.

For a variety of our construction contract related courses you may also receive a copy of the relevant contract i.e. FIDIC Red Book, NEC3 Black Book, GCC 2015 and JBCC Edition 6.1 PBA. If you are unsure, if your registration includes a contract or not please refer to our Registration Form which can be found on the back page of our brochures which will advise if there is an additional contract/s that you will receive. Alternatively you are welcome to call 011 447 7470 or email info@alusani.co.za and our staff will be more than happy to assist you with your enquiry.

After the training course, you will receive a Thank You email, attached to this email will be a copy of your Certificate of Completion. Please note that we do not provide hard-copy certificates.

You will also receive Post-Course Support after the training course as well as access to a variety of topic-related Webinars for an additional 12 months – ABSOLUTELY FREE. For more info on our Post-Course Support please click here.

What will I receive on the training course?

If you have any other concerns or queries that we can assist you with, please send an email to info@alusani.co.za and we’’ll get back to you as soon as possible.

Other Questions

Our Risk-Free Guarantee

We believe that we offer real value in all of our short training courses; and as we strive to be the best we are confident that you will find our products and services to be of superior quality. For your peace of mind our promise to you is quite simple. If you attend a short training course and feel that it falls short of the advertised course objectives and outline, we will give you a credit note for the full value paid which you can use towards a future course of equal value within the next 12 months.

We pride ourselves on customer support. Feel free to contact our Customer Services department at any time concerning any questions or for any other information you may require. When you contact us, we promise to personally deal with any queries and to help you as best we can. We offer you 2 easy ways to get in contact with us:

Telephone Support
You can call us or alternatively contact us with your telephone number and we will call you back. We will gladly help you, answer your questions or chat to you about your particular training needs, simply call +27 11 447 7470.

Email Support
We promise that you will receive a prompt personal response; we have staff on hand who are always able to answer your questions. If you would like to email us you can do so at info@alusani.co.za

Customer Support Structure

There are a number of methods you can use to find your desired training course:

  1. Click on Training Schedule in the menu bar at the top of each page. This is a detailed listing of our public courses that are currently available around the country and in neighbouring countries. Simply click on the name of the course and this will take you to a section that then gives you a more detailed description of the course. If this is the course you are looking for you can either request for more information about the course to be sent to you or you can request information about our onsite options.
  2. Another way to find that perfect training course is to click on Training Courses in the menu bar at the top of each page –this will bring up a selection of 19 different subject areas. Click on your area of interest and all of the related courses will appear under that section.
  3. Also on the Home Page, you will see a listing of our 19 different subject areas. You can access each subject area by clicking on the green block with the subject area name.
  4. Lastly, you can use the Search function which is located at the top on every single page of our website.

Alusani Skills & Training Network® is based in Johannesburg, South Africa. However, we have no geographical restrictions when it comes to running our training courses. Currently the majority of our courses take place in Johannesburg, Durban and Cape Town but we also run courses from time-to-time in Port Elizabeth, Bloemfontein and East London.

We also host a number of courses outside of South Africa each year in Namibia, Ghana, Swaziland, Lesotho and Zambia.

We are now expanding our reach even further and will be bringing more training to more cities across Africa in 2017. Email info@alusani.co.za to find out more!

Where does Alusani run their courses?

Alusani Skills & Training Network® has a Level 4 B-BBEE rating and we are a Value-Adding Supplier. To receive a copy of our B-BBEE certificate please email nazli@alusani.co.za

If you have any other concerns or queries that we can assist you with, please send an email to info@alusani.co.za and we’’ll get back to you as soon as possible.

If you are you still not finding the answer you’re looking for? Contact us directly and someone from our Customer Services team will get back to you as soon as possible.